How do I place an order ?
First select the items that you want to order. These items will show up in the Shopping
Cart. You can check out at any time using the check out option. This will take you
to the Payment and shipping page. Upon completion of payment details you will receive
a confirmation of your order in your email inbox.
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Can I order items which are not displayed on the website?
Yes, you can email us your request and one of our team will call you back to discuss
your requirements
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How do I make payments?
We accept most Credit and Debit cards, you will be presented with all options at
the checkout.
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Is my Credit/Debit card number safe?
Pro Gear utilizes Netbanx Payment Gateway which is compliant with the Payment Card
Industry Data Security Standard (PCI DSS), 3D Secure™ standards, and is a member
of SafeBuy, Netbanx combines leading edge technology with industry best practices
for data protection and transaction security.
- Identity verification – Compares cardholder and address information to data held
by the issuing banks.
- Transaction filters – Monitors transaction behaviour for fraudulent activities.
- Security code verification (CV2/CVV) – Requires customers enter a three-digit security
code for an additional level of security.
- Secure 256k bit encryption – Secures both stored data and data in transit.
- BIN and IP Blocks – Blocks transactions based on card BIN or IP address automatically
rejecting transactions from sources that you wish to reject ie black lists.
- Deferred Billing – Obtains bank authorisation deferring the final settlement process
until further customer checks are complete.
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How will my order be delivered ?
All orders are professionally packed and delivered by courier.
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What if there has been a change in the recipient's address?
You must notify us if there is any change in address at least one day prior to shipment.
Pro Gear will not bear any costs associated with change of address if such notification
is not received in a timely manner.
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How can I confirm that my order will be shipped on-time ?
After the delivery we'll send you a confirmation of shipment by email. This will
contain date of shipment and name of Courier.
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How much time do you take to ship after order has been made ?
We normally ship on the following business day(next day) after your payment has been confirmed.
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Why Should I register with professionalgear.net?
Registered users enjoy the following benefits:
1.Order history. This allows you to easily select and re-order items you have previously purchased.
2.You will not need to enter billing and shipping information each time.
3.You will be eligible to receive special offers, discounts and informed of latest product news!
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